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  • DBIE - Reserve Bank of India
    Access RBI's Database on Indian Economy for comprehensive statistical data and analytics
  • Checklist on Customer Grievance Redressal (CGR)1
    Implementing a robust Customer Grievance Redressal (CGR) system process by the companies is critical to customer trust and experience It is equally important to identify emerging risks and improve products and services
  • I. Policy statement - BofA Securities
    Reserve Bank of India (“RBI”) has laid-down regulations that require each commercial bank in India to resolve customer’s complaints in timely manner and formulate a policy on Customer Grievance Redressal to manage the risk related to treatment of customers and client complaints
  • PayU Grievance Policy
    While PayU Payments continues to aim to minimizing instances of grievances, this customer grievance redressal policy of PayU Payments (“CGR Policy”), which has been approved by the board of directors of PayU Payments, seeks to create a channelized approach, review mechanism and prompt redressal of grievances of Merchants or Consumers in a timely
  • Reserve Bank Of India Guidelines On Guarantees And Co . . . - Mondaq
    The Reserve Bank of India (RBI) has issued consolidated guidelines for issuance of Guarantee and Co-acceptance of Bill by the Banks in India (vide Master Circular DOR STR EC 5 13 07 010 2023-24 dated April 1, 2023)
  • Notifications - Reserve Bank of India
    In terms of instructions contained in paragraph 2 of the guidelines on ‘Know Your Customer Norms’ and ‘Anti-Money Laundering Measures’ of our circular dated November 29, 2004, banks are required to prepare a profile for each customer based on risk categorization
  • Corporate Governance - SBI
    State Bank of India is committed to the best practices in the area of Corporate Governance, in letter and in spirit The Bank believes that good Corporate Governance is much more than complying with legal and regulatory requirements
  • Master Circulars - Reserve Bank of India
    While considering the proposals received from banks for exercising the call option, the RBI would, among other things, take into consideration the bank’s CRAR position both at the time of exercise of the call option and after exercise of the call option


















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